Vehicle Acceptance Corporation - Servicing

Calling and Letters:

Calling We WILL talk to your customer by using friends, relatives, work phone numbers, skip tracing features, credit bureau tracing, and many other effective techniques. We WILL find and talk to your customer. All call history is documented in your customer's notes file and is available to you at any time. We will print and fax to you the note history, which also includes all letters sent, on any account upon request. Letters Introduction Letter (English and Spanish) This letter is given to the customer by the dealer at time of close with all new sales. Acknowledgement of the account This letter is created by VAC and sent to the customer upon receipt of the account. Confirmation letter to the Dealer This letter is sent to the Dealer by VAC, acknowledging we have successfully received the account and it is properly set up for servicing. Other Notifications You will receive notice of a First Payment Default. Your customer will recieve late notices, demands, changed address, and many other effective collection letters. Legally required notices for Balance Acceleration, Repossession, and Sale of Collateral will also be sent to the customer. All returned mail is documented for skip tracing purposes. Frequently Asked Questions Sample Reports